Frequently Asked Questions

How do I know if my order was placed?
You will receive an email confirmation shortly after completing your order.


When will I receive my order?
Typically, all presale orders are set to ship 3-4 weeks after close of the pre-sale.
We are not able to process orders on weekends or holidays. You will receive a shipping confirmation when your order has shipped. 


What if I need to change my order?
Any changes to your order must be received within 24 hours of placing your order. Email us at hello@ilovewoo.com with your order number and the change you would like to make. We will do our best to accommodate your request.


All items are subject to availability as our inventory changes daily. We will personally contact you and will do our best to accommodate you if your item is not available. 


What if I need to change my ship to address?
If you need to make a change to your address before the items have shipped, you can email us at hello@ilovewoo.com. Please note that we are not able to change the shipping address once a package has been shipped out.
What about the billing address?
Unfortunately, we're unable to change the billing address once an order has been placed. Please reach out to us at hello@ilovewoo.com with your order number and we will cancel your order and send you an invoice where you can add the correct billing address.

How much is shipping?

If your order is getting shipped directly to your home, we charge our standard $5 flat rate shipping fee. We do not offer expedited shipping on pre-sale orders.

Can I ship to multiple addresses?
For every different ship to address you must submit a new order.

Where is my shipment coming from?
All products featured on this website are designed, produced and shipped from Los Angeles, California.



School spirit wear and face masks are final sale. We are not able to accept returns or exchanges for any pre-sale, school merchandise, or merchandise for organizations. 
Please always double check the individual product size guide before placing your order. Each product may have different size charts so please review it carefully.

Customs Duties & Taxes:

Any customs duties and sales taxes paid on your purchase are non-refundable through Uplifters Ranch and The House of Woo. However, you may be able to recover these by contacting your local customs office directly.



How do I unsubscribe from your email list?

On every email we send, at the bottom of the email is a link to unsubscribe.
Do you have a privacy policy I can read? 
We do. Click this link here.
For Further Assistance
tel: 213.687.4800
email: hello@ilovewoo.com